Last updated: 28 April 2026
Evopoints is a digital-only retailer. We do not ship physical products. Everything we sell is delivered electronically as a PIN code sent to the email address on your order, and stored in your Order History on the site.
Delivery times
| Payment method | Typical delivery |
|---|---|
| Credit / Debit Card via PayGate | Instant — within seconds of payment confirmation |
| Ozow Instant EFT | Instant — within seconds of payment confirmation |
| Bank Transfer / Manual EFT | 24–48 hours after payment is confirmed |
For bank transfers, please email proof of payment to info@evopoints.co.za with your order number as the reference. This significantly speeds up confirmation.
Orders held for security review
A small percentage of orders are placed on a brief security hold by our automated checks. You'll see this as "Under Review" in your Order History. We don't share the specific criteria publicly, but it's part of routine fraud-prevention used by every reputable online retailer.
Your payment is received and held safely. We'll review the order and release the codes within 2 hours during business hours (Mon–Sat 07:00–18:00 SAST), or first thing the next morning if outside those hours. If we need any additional verification, we'll email you with what's required — we will never ask for sensitive information like your CVV, full card number, account PIN or password.
If we cannot release the order, we'll cancel it and refund you in full. See the Refund Policy for details.
If you haven't received your code
- Check your spam / junk folder.
- Log in and check your Order History — codes are also stored there.
- If your order shows "Under Review", see the section above.
- Still nothing? Email info@evopoints.co.za with your order number, or contact us on WhatsApp / phone.
Gift orders
If you're sending a gift, choose a themed occasion at checkout, enter the recipient's email, and add a personal message. They'll receive a designed email with the codes — immediately, or on a future date you select. You'll get a copy of the gift email so you have a record of what was sent.
Geographic availability
Most of our products are intended for use on the South African version of the destination platform. Some products are also valid in Mozambique, Zambia and Zimbabwe — the listing will tell you which. If you're unsure whether a product will work for you, please contact us before purchasing.
Questions
If anything isn't clear, please reach out at info@evopoints.co.za or via the contact page.