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Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Evopoints website at www.evopoints.co.za ("the Website") and any purchases made through it. By accessing the Website or placing an order, you agree to be bound by these Terms.

The Website is operated by Evogames CC (Registration No. 2010/172327/23, VAT 4200259994), trading as Evopoints ("we", "us", "our").

"You" and "your" refers to the user or customer accessing the Website or placing an order.

"Products" or "Goods" refers to the digital gift cards, voucher codes, subscriptions, and other digital content sold on the Website.

2. Company Information (ECTA Disclosure)

In compliance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA):

  • Full name: Evogames CC, trading as Evopoints
  • Registration number: 2010/172327/23 (Close Corporation, registered in South Africa)
  • VAT number: 4200259994
  • Physical address: Aspen Business Park, 1 Madison Avenue, Aspen Lakes Ext 13, Aspen Lakes, Johannesburg South, 2059, Gauteng, South Africa
  • Email: info@evopoints.co.za
  • Phone: +27 11 455 7006
  • WhatsApp: +27 79 147 3863
  • Business hours: Monday to Saturday, 07:00–18:00 SAST
  • Website: www.evopoints.co.za

3. Eligibility

You must be at least 18 years of age to use this Website and make purchases. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian, who will be bound by these Terms on your behalf.

4. Description of Goods and Services

Evopoints is an independent reseller of digital gift cards, voucher codes, subscriptions, and related digital content. Our product range includes cards and codes for gaming platforms, entertainment services, retail brands, and software — among others.

The specific brands and products available may change from time to time. The current range is displayed on the Website. We are not affiliated with, endorsed by, or sponsored by any of the brands whose products appear on this Website. All codes are sourced through authorised distribution channels.

5. Pricing

All prices displayed on the Website are in South African Rand (ZAR) unless otherwise indicated. Prices for international customers may be displayed in United States Dollars (USD) where available.

We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time of purchase, together with any service fee shown below.

Service fee. Some Products carry a service fee, charged as a percentage of the Product price and added to your order at checkout. Where a service fee applies it is disclosed to you before you pay: on the Product page, when the Product is added to your cart, and in your cart and order summary at checkout, where you must accept it before payment. The fee is shown as a separate line on your order confirmation and tax invoice, and includes VAT at 15%. The face value of a gift card or voucher is not reduced by the service fee — a R250 gift card is still worth R250 when you redeem it. Most Products carry no service fee.

6. Payment Methods

We accept the following payment methods:

  1. Credit / Debit Card (Visa and Mastercard) via PayGate — processed securely on PayGate's PCI-DSS compliant hosted payment page. Available in ZAR for South African customers and USD for international customers. Digital codes are delivered instantly upon successful payment.
  2. Ozow Instant EFT — an instant EFT payment method that redirects you to your internet banking to complete the payment securely. Digital codes are delivered instantly upon successful payment.
  3. Bank Deposit or EFT — direct payment into our bank account. Digital codes are delivered once payment is confirmed, typically within 24–48 hours. Banking details are provided during the checkout process.

7. Order Processing and Delivery

All products sold on this Website are digital and are delivered electronically via email to the address registered on your account.

  • Instant payment methods (credit / debit card via PayGate, Ozow Instant EFT): Your digital code will be delivered immediately upon successful payment.
  • Bank deposit or EFT: Your digital code will be delivered once payment has been confirmed in our bank account, typically within 24–48 hours.

New customers: We reserve the right to delay delivery of orders from new customers until the order has been verified. This review is usually completed within 2 hours. This is a fraud prevention measure to protect both our customers and our business.

Where payment is made by credit card, we may require additional information to authorise and verify the validity of payment. We reserve the right to withhold delivery until such verification is complete. If authorisation is not obtained, your order will be cancelled and any payment refunded.

You warrant that you are fully authorised to use the payment method supplied and that sufficient funds are available to cover the transaction.

Delivery is deemed complete when the email containing your digital code is sent to your registered email address, or when the code is made available in your Order History on the Website — whichever is earlier. It is your responsibility to ensure your email address is correct and that your mailbox can receive messages from us.

For full details on delivery times, security review, and what to do if a code does not arrive, see our Delivery Policy.

8. Digital Content & Cooling-Off Rights

Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) gives consumers a 7-day cooling-off right on goods purchased through electronic transactions. Section 42(2)(d) of ECTA excludes from this right goods which by their nature cannot be returned, and computer software / digital media which has been unsealed by the consumer. Digital codes sold on this Website fall within those exclusions, because once delivered the code cannot be recalled or returned.

By placing an order you (i) expressly request immediate electronic delivery of the digital code(s) you have purchased, and (ii) accept that, once delivered, the sale is final and is not eligible for cancellation, return or refund except where the code is invalid (see Section 9). Delivery is deemed to have occurred when the code is sent to your email or made available in your Order History, whichever is earlier.

If your order has been placed but no code has yet been delivered (for example, while in our security review queue or a bank transfer is being verified), you may request cancellation by emailing info@evopoints.co.za. Nothing in this section limits any right you may have under the Consumer Protection Act 68 of 2008 to a replacement or refund where a delivered code is invalid.

9. Refunds Policy

If you receive a digital code that is invalid or does not work, please contact us at info@evopoints.co.za with your order number and details of the issue.

Once we have verified that the code is invalid through our verification process, a refund will be issued within 5–10 working days (depending on your bank's processing times) to the original payment method.

Refunds will not be issued if the digital code is found to be valid. Refunds will not be issued for codes that have already been redeemed.

For our full refund terms, including how to claim, voucher expiry rules, and the difference between Evopoints' refund commitments and the brand's own terms, please see our standalone Refund Policy.

10. Use of Digital Codes — Platform Terms

Evopoints is an independent reseller. The digital codes we sell are redeemed on third-party platforms operated by their respective brand owners (e.g. Steam by Valve, PlayStation by Sony, Xbox by Microsoft, Roblox by Roblox Corporation, and so on). Use of any code is governed by the destination platform's own terms of service, which are linked from each product page.

You agree to read and comply with the destination platform's terms for any code you redeem. Evopoints is not a party to those terms and is not responsible for their content, interpretation or enforcement, nor for any decision the platform owner makes about your account on their platform (e.g. account bans, regional restrictions, product discontinuation). Where a code is invalid at the time of delivery, see Section 9.

Redeeming a code on the wrong region or platform (e.g. an SA-region Steam code on a US Steam account) is at your own risk and is not refundable.

All product names, logos and trademarks shown on Evopoints are the property of their respective owners. Evopoints is not affiliated with, endorsed by, or sponsored by any of these companies.

11. Product Warranty

We warrant that all digital codes sold are valid and functional at the time of delivery. If a code is found to be invalid at the time of delivery, we will replace it or issue a full refund at your choice.

We are not responsible for codes that become invalid after delivery due to actions by the platform provider, or for codes that have been redeemed by a third party after delivery to you.

12. User Accounts

To make a purchase, you must create an account on the Website. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate and complete information when creating your account and to keep your details up to date.

13. Acceptable Use

You agree not to:

  • Use the Website for any fraudulent or unlawful purpose
  • Create multiple accounts for the purpose of circumventing fraud checks, account suspensions, or promotional limits
  • Initiate a chargeback or payment dispute without first contacting us to resolve the issue
  • Use automated tools, bots, or scripts to access the Website or make purchases
  • Attempt to interfere with the operation or security of the Website

14. Account Suspension and Termination

We reserve the right to suspend or terminate your account if we reasonably believe that:

  • You have breached these Terms
  • Your account is being used for fraudulent activity
  • Multiple accounts have been created from the same identity or device
  • A chargeback or payment dispute has been initiated without prior contact

If your account is suspended, any pending orders may be withheld until the matter is resolved. You may contact us at info@evopoints.co.za to query or appeal a suspension.

15. Privacy and Data Protection (POPIA)

We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our full Privacy Policy — including details of the categories of personal information we collect, the purposes for which we process it, the third-party recipients we share it with (payment gateways, fraud-prevention services, email providers, etc.), retention periods, your rights as a data subject, and how to lodge a complaint with the Information Regulator — is available at evopoints.co.za/privacy-policy.

16. Credit Card Security

Credit card transactions are processed through a PCI-DSS compliant payment gateway using TLS encryption. No credit card details are stored on our servers or website.

17. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability to you for any claim arising from your use of the Website or purchase of Products is limited to the value of the specific transaction giving rise to the claim.
  • We are not liable for any indirect, consequential, or incidental damages, including loss of profits, data, or opportunity.
  • We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: system outages, payment gateway downtime, internet disruptions, supplier stock shortages, or actions by third-party platform providers.
  • We are not responsible for the terms, conditions, or policies of the third-party platforms whose codes we resell. Any disputes regarding the use of a code on a third-party platform should be directed to that platform.

18. Intellectual Property and Trademark Disclaimer

All content on this Website that is original to Evopoints is the property of Evogames CC and is protected by applicable intellectual property laws.

All product names, logos, brands, images, and trademarks displayed on this Website are the property of their respective owners. Their use on this Website is for identification purposes only and does not imply any affiliation with, endorsement by, or sponsorship by the trademark holders.

Evopoints is an independent reseller of digital gift cards and voucher codes. We are not affiliated with, endorsed by, or sponsored by any of the brands whose products appear on this Website.

19. Dispute Resolution and Complaints

If you have a complaint or dispute regarding an order or our services, please follow the escalation path set out in our Refund Policy:

  1. Contact us first at info@evopoints.co.za with your order number. We will acknowledge within one business day during our operating hours and aim to provide a final response within 7 business days.
  2. If you are not satisfied with our response, you may approach the Consumer Goods and Services Ombud (CGSO) (cgso.org.za, 0860 000 272), the National Consumer Commission (thencc.gov.za), or, for personal-information complaints, the Information Regulator (South Africa) (inforegulator.org.za).
  3. Nothing in these Terms limits your right to approach a competent court.

20. Merchant Outlet Country and Transaction Currency

The merchant outlet country is South Africa. Transactions are processed in South African Rand (ZAR) or United States Dollars (USD).

21. Responsibility

Evopoints (operated by Evogames CC) takes responsibility for all aspects relating to the transaction, including the sale of Products on this Website, customer service and support, dispute resolution, and delivery of Products.

22. Governing Law

These Terms are governed by the laws of the Republic of South Africa. In the event that any provision of these Terms is held to be illegal, invalid, or unenforceable, such provision will be severed and the remainder of these Terms will continue in full force and effect.

Failure by Evopoints to enforce any right under these Terms does not constitute a waiver of that right. You may not assign or transfer your rights under these Terms.

23. Domicilium

Evogames CC, trading as Evopoints, chooses as its domicilium citandi et executandi for all purposes under these Terms:

Aspen Business Park, 1 Madison Avenue, Aspen Lakes Ext 13, Aspen Lakes, Johannesburg South, 2059, Gauteng, South Africa.

24. Amendments

We may amend these Terms at any time by publishing the updated version on this Website. The amended Terms will take effect from the date of publication. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms.

These Terms were last updated on 27 April 2026.

25. Contact Details

For any queries regarding these Terms, your orders, or your personal information, please contact us: