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Refund Policy

Last updated: 28 April 2026

This policy explains when refunds are available for purchases made on www.evopoints.co.za. It is a summary of the refund-related terms in our Terms & Conditions and applies to all orders.

The short version

  • Digital codes are non-refundable once delivered. Once we've sent a code to you, it cannot be returned, recalled or resold.
  • If a code is invalid or doesn't work, we'll replace it or refund you in full within 5–10 working days, depending on your bank's processing times.
  • If you've paid but no code arrived, contact us and we'll resolve it as quickly as possible.
  • If we cancel your order (e.g. during a security review), the full amount is refunded to your original payment method.

When you cannot get a refund

Once we have delivered a digital code (by email or via your Order History), the purchase is final. This applies regardless of whether you have viewed, copied, or redeemed the code on the destination platform.

We are unable to refund you in the following cases:

  • You changed your mind after the code was delivered
  • You purchased the wrong product or wrong region
  • You entered the recipient's email address incorrectly
  • The destination platform restricted your account for unrelated reasons
  • The code has been redeemed
  • The voucher has expired (some vouchers have an expiry period set by the issuing brand — e.g. Takealot 3 years, Hollywoodbets 3 years, network airtime PINs typically 12 months. Check the product page for details)

We strongly recommend double-checking your selection before completing checkout. If you're unsure which product you need, please contact us first.

When you can get a refund or replacement

Invalid code: if the code we delivered is invalid (e.g. the destination platform returns "code already redeemed" or "code not recognised"), we will verify with our supplier and either replace the code or refund the full purchase price within 5–10 working days. To claim, email info@evopoints.co.za with your order number and a screenshot of the platform error.

We cancel your order: if we cannot fulfil your order — for example, due to a stock issue or a security review we cannot resolve — we will cancel and refund the full amount to your original payment method within 5–10 working days.

Payment received but no code delivered: contact us and we'll resolve the issue as quickly as possible — in most cases within hours. Please contact us before opening a chargeback — chargebacks take 30–60 days to resolve, while we can usually fix the underlying issue (typically a delivery email landing in spam, or an order in security review) the same day.

How to request a refund

Email info@evopoints.co.za with your order number, the reason for the request, and any supporting evidence (e.g. a screenshot of an error). You can also reach us on WhatsApp at +27 79 147 3863 or by phone at +27 11 455 7006 (Mon–Sat 07:00–18:00 SAST). We respond to all refund requests within one business day.

Complaints

If you're not satisfied with our response to a refund request, you may approach the Consumer Goods and Services Ombud (CGSO) at cgso.org.za (0860 000 272), or the National Consumer Commission at thencc.gov.za.

This refund policy does not affect your rights under South African consumer law (Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002).

Questions

If anything in this policy isn't clear, please reach out at info@evopoints.co.za or via the contact page.